Terms & Conditions

Welcome to Equinag! These Terms & Conditions govern your access to and use of our website and services. By using our site or placing an order, you agree to comply with the terms outlined below. Please read them carefully before proceeding.

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1. Introduction

Equinag® is an online platform providing equine feed and related agricultural products to customers across Western Australia. Our focus is on offering high-quality products at competitive prices through a streamlined bulk ordering system.

Our website is powered by WooCommerce and supports secure credit card payments.

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2. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms & Conditions and our [Privacy Policy]. If you do not agree, please do not use our site.

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3. Eligibility and Account Responsibility

You must be 18 years or older to place an order with Equinag®. You agree to provide accurate, up-to-date information during the purchase process and to maintain the confidentiality of your account credentials. You are responsible for all activities that occur under your account.

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4. Product Information

We make every effort to ensure the accuracy of product descriptions, pricing, and availability. However, we do not guarantee that all information on the site is error-free. Equinag® reserves the right to update or correct product details at any time without prior notice.

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5. Orders and Payment

When you place an order through our platform, you are making an offer to purchase. We reserve the right to accept or reject any order at our sole discretion. All orders must meet our current minimum order requirement unless otherwise arranged.

Payment must be made using accepted payment methods at the time of order. All transactions are processed securely.

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6. Collection & Delivery

All orders are to be collected from one of our depots unless alternative arrangements have been agreed upon in writing.

We aim to process orders promptly; however, Equinag® is not responsible for delays outside of our control, such as supply shortages or third-party logistics issues.

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7. Customer Responsibilities

Once collected or delivered (as arranged), the responsibility for correct storage and handling of all products lies with the customer. We are not liable for spoilage, damage, or degradation of products caused by improper storage, exposure to weather, pests, or contamination after collection.

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8. Returns & Refunds

Please refer to our separate [Refund & Return Policy] for full details. In summary, we do not accept returns due to change of mind. Faulty or incorrect items must be reported within 48 hours of collection. Products must be returned in original condition if a return is approved.

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9. Limitation of Liability

To the fullest extent permitted by law, Equinag® and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall be limited to the purchase price of the product in question.

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10. Changes to Terms

We reserve the right to amend these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon being posted to our website. Continued use of the site constitutes your acceptance of the revised terms.

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11. Governing Law

These Terms & Conditions are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in that region.

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12. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:
sales@equinag.com.au

Thank you for choosing Equinag®—your smarter solution for equine feed.